Reception Host

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with personal strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

The Role

Senior Receptionist

As a Senior Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.

Key Responsibilities

• Be familiar with the day’s business, including arrivals, departures and special requests.
• Deal with guests promptly upon arrival and departure, following Company Standards for check‑in and check‑out procedures.
• Have a good understanding of guests’ requirements when they are checking in or out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area, and assist guests effectively.
• Keep the team up to date by attending the daily meetings.
• Maximise sales through up‑selling, using incentives and promotions.
• Ensure all customer enquiries and booking requests are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Operate the telephone system professionally and competently in line with both operating and Company Standards.

Requirements

• Work experience in a hotel or a customer‑related role.
• Excellent customer‑service skills, adhering to standards and possessing strong organisational skills.
• Decision‑making ability in a fast‑paced environment, and an enjoyment of the challenge.
• Excellent communication skills with colleagues and guests.
• Proficient use of phone and computer systems.
• Team management experience.

We are proud to provide equal opportunities for all team members, encouraging an inclusive and creative culture.

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