Location Coordinator
Location: Cramlington, Northumberland
Contract: Permanent
Hours: 18.5 hours per week (Mon‑Fri)
Salary: £12,974.49 per annum.
Closing Date: 5pm on Wednesday 3rd June 2026.
About the role
We are looking to recruit a passionate and self‑motivated individual to deliver a first‑class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. Previous housing experience is welcome but not essential; training and support will be provided. We’re looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team.
Duties
- Building management
- Monitoring tenants and low‑level tenancy queries
- Daily welfare checks / calls to tenants within the block; weekend calls on a rotational basis
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About you
- Excellent customer service skills
- Excellent communication skills
- Housing experience preferred but not essential
- Ability to work alone and as part of a team
- Ability to adapt to varying scenarios
- Understand the importance of compliance and health and safety
Role Benefits
- 28 days annual leave (plus bank holidays) for full‑time employees; pro‑rated for part‑time employees
- Health cash plan membership to save money on essential healthcare (e.g., dental, optical, physio); £1,000+ annual cash back; dependent children may be included up to age 21 or 24 if in full‑time education
- Access to savings on gym memberships, cash back, and discounts on purchases from major retailers
- Generous pension scheme with life insurance equal to three times salary
Additional requirements
This post will be subject to an enhanced DBS check.
You may be required to drive for business. If this is required, you must hold a current and valid driving licence.
Equal opportunities
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under‑represented at Bernicia.
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