Overview
We are seeking an exceptional Junior Floor Housekeeper to join the Claridge’s team.
Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.
Responsibilities
- Assisting with the checking of cleaned rooms prior to new guests checking in
- The seamless running of your assigned section of our unique rooms
- The supervision of your housekeeping team, including Room Attendants and House Porters, in order to provide memorable experiences for our guests.
- Ensuring that the highest standards are maintained at all times.
- The development and ongoing learning of Room Attendants and House Porters
- Ensuring that each of our unique rooms, finest linens and amenities are kept in exceptional condition.
Qualifications
- Have excellent communication skills, and be able to lead and manage a large team.
- Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
- Demonstrate an absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
- Be motivated, creative and have worked in a similar role, within a five star environment.
- You will have a passion for quality products and service, be a team player who is an avid learner who wants to be challenged and developed.
- Be able to work in a fast paced environment, and be able to adapt to our guests needs.
Benefits
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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