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Location: Stoke Newington, LondonCompany: London Bike StudioReports to: Retail ManagerPosition: Full-time £28,000
About London Bike Studio
London Bike Studio is an independent bike shop and workshop in Stoke Newington, North London. What started as a small garage workshop has grown into a busy cycling hub serving commuters, everyday riders, and enthusiasts. We have an excellent reputation for outstanding customer service, a great workshop, and the best dog in town.
We’re looking for a Sales Assistant to join the team and help create a welcoming, organised and professional experience for everyone who walks into the shop.
This is a front-of-house role, focused on customer service, retail sales and supporting the day-to-day running of the shop floor. You’ll work closely with the Retail Manager and workshop team to make sure customers receive great service from the moment they arrive.
The role is ideal for someone who enjoys working with people, can close sales, has an interest in bikes, and takes pride in keeping a shop environment organised and running smoothly.
Key Responsibilities
Customer Service
Welcome and acknowledge all customers entering the shop
Answer customer queries in person, by phone and email
Give customers expert and honest advice on bikes, parts and accessories
Provide attentive, knowledgeable service to maximise sales and customer satisfaction
Process retail transactions including cycle schemes, special orders and service payments
Assist with receiving and handing back bikes for workshop services when needed
Direct workshop customers to the appropriate service desk when required
Help maintain a clean, organised and welcoming retail space
Restock products and maintain displays
Receive and organise stock deliveries
Report stock discrepancies to the Retail Manager
Support the Retail Manager with day-to-day shop operations
Help keep the retail area clear and organised when workshop activity is busy
What We’re Looking For
Friendly and confident with customers
Reliable and organised
Comfortable working in a busy shop environment
Interest in cycling is a plus
Retail or customer service experience in the bike industry
What We Offer
A friendly, independent bike shop environment full of passionate people.
The chance to be part of a growing cycling community hub
Staff discounts on bikes, parts and accessories
Opportunities to contribute to events, courses and community projects
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