Internal Vacancy: Acting Service Manager
We are pleased to invite applications for the role of Acting Service Manager within our Service Delivery team.
This is a key leadership opportunity for someone ready to step into a broader strategic and operational role, supporting Regional Leads and driving consistency, quality, and performance across our service.
Role Details
- Location: Nationwide (Hybrid/Remote)
- Contract: Fixed Term (until end of August, pending review)
- Hours: Full-time (37.5 hours)
- Salary: £38,000–£45,000
- Reporting to: Acting Service Director
- Direct Reports: Regional Leads
About the Role
As Acting Service Manager, you will provide day‑to‑day leadership to Regional Leads, ensuring high‑quality, consistent delivery across all regions. You will play a central role in maintaining service standards, supporting performance, and driving improvement initiatives aligned with Nudge’s academic and therapeutic approach.
This role requires a balance of hands‑on operational oversight and strategic thinking, with a strong focus on people, quality, and outcomes.
Key Responsibilities
Leadership & Performance
- Lead and support Regional Leads through regular 1:1s and performance reviews
- Set clear expectations and drive accountability across regions
- Identify and address underperformance early
Service Quality & Delivery
- Oversee intervention quality, ensuring it is safe, holistic, and impactful
- Monitor QA data and ensure improvements are embedded
- Maintain consistency in practice and documentation
Operational Management
- Oversee regional performance, capacity, and allocation of practitioners
- Monitor key data (referrals, attendance, IA timelines)
- Respond proactively to risks and pressures
Service Development
- Lead and support improvement projects across the service
- Embed new tools, frameworks, and ways of working
- Track and report on progress against priorities
Collaboration & Safeguarding
- Work closely with the Acting Service Director and wider teams
- Support safeguarding oversight and incident management
- Contribute to investigations and disciplinary processes where required
About You
You will be an experienced leader with a strong track record in service delivery, ideally within alternative provision, therapeutic education, or inclusion services.
Essential
- Strong people management and leadership experience
- Excellent communication and relationship‑building skills
- Deep understanding of SEND, inclusion, and trauma‑informed practice
- Experience managing performance and driving improvement
- High emotional intelligence and a values‑led approach
Desirable
- Experience working across multi‑regional teams
- Confidence using data to inform decision‑making
- Leadership or management qualification
Additional Requirements
- Willingness to travel across regions as required
- Enhanced DBS
- A genuine belief in Nudge’s mission and values
Why Apply?
This is a chance to step into a high‑impact leadership role, shaping how we deliver for young people across the organisation. You’ll have the opportunity to influence service direction, strengthen regional performance, and contribute to meaningful, lasting outcomes.
How to Apply
Please submit an expression of interest outlining your suitability and relevant experience by 3rd April 2026
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