Summary
£35,200* up to £44,000* per annum* | 30 days’ holiday (pro rata) | 10% in-store discount.
We are looking for an Officer to join our HR Administration team in a high profile, vibrant, and fast‑paced environment. HR Admin is part of the wider HR Services department and is responsible for the delivery of a wide range of employee life cycle activities.
Based in our Head Office building in Tolworth you’ll be part of a team of people who thrive in the fast pace of the retail sector. With your conscientious nature, exceptional organisational skills, and impeccable attention to detail you will play a key role in providing excellent customer‑focused administrative support to our colleagues. If you thrive in a deadline‑oriented, fast‑moving environment, this will be an ideal role for you.
At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state‑of‑the‑art office, where you can enjoy an on‑site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you’ll do
- HR Service Delivery workflow management
- HR Services Inbox and HR Now ticket management
- Tier 2 ticket escalation and processing
- Outbound end‑user contact to resolve Tier 2 tickets (calls if required)
- Processing of complex tasks in accordance with HR Service Delivery deadlines, including but not limited to, relocation agreements, salary exceptions, FE3 & FE4 contractual documents (including New Starters), OM Manager Assignments (via PPOME), Colleague Searches
- Training, mentoring and upskilling colleagues on HR Service Delivery policies and processes
- Offering advice, where necessary, to colleagues and managers on HR Service Delivery matters
- Support the operational implementation of local and national HR Service Delivery projects
- Building and maintaining strong and positive stakeholder relationships
- Ensuring the accuracy of all contractual documents and processes in accordance with HR Service Delivery deadlines
What you’ll need
- Proactive and solution‑focused individual who will provide a high quality service to colleagues and stakeholders.
- Experience across HR services and systems with in‑depth knowledge of HR processes.
- Meticulous attention to detail and the ability to process a high volume of work.
- Solid communication skills with the ability to coach and upskill.
- Ability to uphold a high level of discretion and confidentiality.
- Ability to work under pressure and in line with compliance requirements.
- Confident working independently and as part of a team.
- Experience using SAP in an HR capacity is desirable.
- Process and system focused with a passion for efficiency, simplification and improvement.
- Credibility and ability to manage and build relationships in all business areas and with senior members of the wider HR team.
- Good working knowledge of Google applications like Sheets, Docs and more.
What you’ll receive
- 30 days holiday (pro rata)
- 10% in‑store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
- Includes a 10% non‑contractual London weighting
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
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