Transport Operator

Transport Operator (Freight & Logistics)

Burton-upon-Trent, DE14

£28,000 – £30,000 DOE

Reporting to: Operations Manager TS

About the Role

We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.

The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.

Key Responsibilities

Order Receipt & Creation

• Receive customer orders via telephone, email, transport portals, and other communication methods.
• Accurately input and manage orders using the Tra+ operating system.
• Ensure all orders align with FTC-specific requirements.

Operational Solution Management

• Match customer requirements with appropriate transport solutions using approved supplier selection processes.
• Coordinate collections and deliveries across the transport network.
• Communicate schedules, delays, and operational updates professionally and efficiently.
• Ensure all operational requirements are met, including opening times, site safety procedures, driver PPE requirements, ADR requirements, customs documentation, security procedures, and transit time expectations.

Escalation

• Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS.

Administration & Reporting

• Produce bespoke KPI reports for key clients.
• Monitor profitability alongside the Operations Manager TS.
• Provide weekly customer service reports to management teams.
• Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges.

Commercial Responsibilities

• Attend client meetings when required by management.
• Proactively seek opportunities for additional business growth and customer development.

About You

• Previous experience within transport, logistics, or freight forwarding operations.
• Experience as a Transport Planner, Transport Coordinator, Logistics Coordinator, Freight Operator, Freight Forwarding Operator, Traffic Operator, Logistics Operator, Road Freight Coordinator, Transport Administrator, Operations Coordinator (Logistics) or similar.
• Strong organisational and communication skills.
• Ability to work effectively in a fast-paced environment.
• High attention to detail and problem-solving ability.
• Confident using transport management systems and Microsoft Office.
• Customer-focused with a professional and proactive approach.
• Commercial awareness and ability to build strong client relationships.

What We Offer

• Competitive salary of £28,000 – £30,000 depending on experience.
• Opportunity to join a growing and supportive team.
• Career development opportunities within the transport and logistics sector.
• Dynamic and varied working environment.

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