Service Coordinator Assistant

The Opportunity: Service Coordinator Assistant

Contract: 6Month FTC – Maternity Cover

Location: Dewsbury

Forkway are one of the UK’s leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.

To assist in control and manage the activities of the field engineering force to obtain maximum service volume and efficiency and to develop maximum potential income from all service. To assist in parts and hire customers for the company’s products within that area.

The Impact you will have:

• Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls.
• Plan and distribute service repairs to Forkway Engineers or to Sub-contractors as required.
• Record Engineer’s time sheets.
• Ensure all service department paperwork and jobs are ready for invoicing.
• Ensure all records are filed/scanned and maintained in an orderly and timely manner.
• Assist in all other areas of the service administration operations as required to provide full support to the service team.
• Comply with all Company Regulations

What will help you to excel in this role:

• Proficient in MS Office particularly Outlook, Word and Excel
• Excellent customer service skills
• Attention to detail
• Flexible, with a can-do attitude
• Ability to work within timescales and to meet deadlines.

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