IT Support Technician

Role: IT Support TechnicianLocation: Wembley, MiddlesexSalary: 28,000 – 32,000

A growing IT Services business is looking for an IT Support Technician to support one of their customer environments based in Wembley.

This is a user-facing role suited to someone who enjoys being hands-on, visible and embedded within the customer environment rather than sitting behind a remote service desk all day.

You will be the go-to person onsite for day-to-day support, working closely with end users while also collaborating with the wider technical team.

The environment is fast-moving and varied, so this role suits someone who is proactive, personable and comfortable taking ownership of issues from start to finish.

Responsibilities

• Providing onsite IT support across desktops, laptops and mobile devices




• Supporting Microsoft 365 technologies including Outlook, Teams and SharePoint




• Troubleshooting hardware, software and connectivity issues




• Managing users and devices across Active Directory / Entra ID




• Escalating more complex issues where required whilst remaining the onsite point of contact




• Assisting with onboarding, moves and general user support

Technical Requirements

• Windows Servers




• Microsoft 365




• Azure / Entra ID




• Network Troubleshooting




• Intune / Autopilot




• AV / meeting room support

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