Receptionist

Veterinary Receptionist

Role Details: Veterinary ReceptionistLocation: Animed GroupContract: PermanentHours: 40 per week, partake in weekend rota with time in lieuShift Pattern: 10 Hour days – Tuesday, Wednesday, Thursday and Friday. Times will be between 8 am and 8 pm

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions professionally
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure every client feels welcomed and valued at our practice

Who We’re Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Our Offer to You

• Salary aligned with the National Minimum Wage.
• Five weeks’ annual leave (pro rata) per annum, plus bank holidays.
• Long Service Award – an extra day of annual leave for each year of service (up to 5 additional days).
• Staff discount scheme on Veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• Additional benefits as part of our commitment to recognise, support and appreciate staff.

Inclusive Workplace

We are committed to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

Career Development

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you will gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.

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