Join the CBRE Global Workplace Solutions team as a Helpdesk Compliance Coordinator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Helpdesk Compliance Coordinator to join our team in (Leeds).
What You’ll Do:
- Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Maintain communication throughout reactive jobs with the client and CBRE operational teams.
- Review subcontractor performance and identify and implement improvements to enhance performance.
- Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
- Foster CBRE’s RISE values within the team and assist with other assigned duties.
What We’re Looking For?
Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.). Experience with CAFM systems would be advantageous.
Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.
Attributes: Detail-oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
- Join a leading global company and expand your horizons.
- Enjoy ample opportunities for skill development and professional advancement.
- Contribute to a safe, inclusive, and positive work environment.
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