Repairs, Maintenance and Compliance Operative
Location: Hybrid 2 days per week in Bowburn, Durham Office
Working Hours: 37
Contract Type: Fixed Term until June 2027
The main purpose of the Repairs, Maintenance & Compliance Operative role is to oversee and coordinate the delivery of both responsive and planned preventative maintenance services. This includes ensuring that all properties are well maintained, safe, and fully compliant with relevant legislation, satisfaction measures, and regulatory requirements.
The role involves working collaboratively with other Waythrough local services and managers to ensure a responsive approach to maintenance issues and to minimise health and safety risks as swiftly as possible.
Key Responsibilities
Service Delivery
- Act as the first point of contact for the Repairs & Maintenance Service
- Log and process maintenance requests, including reactive and planned works, ensuring timely and appropriate responses.
- Triage repair requests, categorising and prioritising them in line with internal policies and potential risks.
- Liaise with staff to understand issues and coordinate appropriate responses, involving external services where necessary.
- Ensure periodic compliance checks (e.g., Gas Safety, Electrical Inspections, Fire Alarms, Emergency Lighting) are scheduled and completed by approved contractors.
- Provide administrative support to the housing and property teams as required.
- Raise purchase orders and ensure contractors are set up correctly in internal systems.
- Support the onboarding of new contractors, including collecting required documentation and maintaining up-to-date records.
Performance
- Maintain accurate records in internal systems, ensuring all tasks are tracked, updated, and closed appropriately.
- Monitor and report on service performance against KPIs and compliance requirements.
- Conduct customer satisfaction surveys and record feedback to support service improvement.
Development & Engagement
- Continually source new external contractors in new and existing areas ensuring quality of work and value for money are being achieved
- Communicate clearly with residents, staff, and contractors regarding access arrangements, timescales, and service expectations.
- Work collaboratively with housing and operational teams to ensure smooth access for contractors and timely completion of works.
- Share information and coordinate with the Premises and Facilities team to ensure consistent service delivery
About You
You thrive in a fast-paced, busy environment and enjoy building and maintaining strong working relationships. If you are proactive, organised, and people-focused, this could be an excellent opportunity for you.
You will bring
- Strong proficiency in Microsoft Office applications
- The ability to build and maintain effective relationships with a wide range of colleagues and stakeholders
- A flexible, proactive approach with the ability to work under pressure, meet tight deadlines, and prioritise workload effectively
- A proven track record of delivering excellent customer service
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