Merkur Slots Team Member – Nights – Part Time – Newark

Position

Team Member – Nights – Part Time (Newark)

Hours and Pay

24 hours per week. Pay £12.84 – £13.84 per hour. Night rate £13.84 per hour between 23:00 and 06:00.

Responsibilities

• Ensure venue housekeeping meets highest standards, including cleaning gaming equipment, floors, walls, and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior, noting any suspicious or disruptive actions.
• Assist with administration to 100% accuracy.
• Help run promotions smoothly and successfully.
• Carry out customer service in line with company standards to achieve customer satisfaction.
• Own and resolve problems, escalating where appropriate per the complaints policy.
• Interact with customers during shifts and log interactions per policy.
• Maintain a high standard of personal presentation and adhere to brand dress code while on duty.
• Achieve, maintain, and impart product knowledge to support the customer journey and enjoyment.
• Get a good understanding of all company policies and procedures around safeguarding.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Qualifications

• Excellent communication and people skills.
• Passion for providing first‑class service.
• Flexible and able to work on a rota basis, including weekends and bank holidays.
• Able to work independently and as part of a team.
• Experience in retail, hospitality or gambling environments.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Attention to detail.
• Compliance training will be provided.

Benefits

• 28 days holiday (including bank holidays).
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Equal Opportunities

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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