Multi task Reception Team Member (Evening & Nights)

Job Description

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by building friendly, personalized relationships
• Anticipates guests’ needs and takes them into consideration
• Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
• Handles phone calls, handles e-mails
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front‑desk team
• Works both in reception and F&B side i.e. Breakfast & Restaurant/Bar
• Performs end‑of‑day accounting procedures, including balancing daily transactions and preparing overnight reports when doing night shifts

Qualifications

• Previous experience in a similar role and Opera knowledge is preferable.
• Friendly, approachable with excellent customer service skills.
• Flexibility in working hours is essential.
• Basic IT skills.

Company benefits

• Free meals on duty
• Paid holidays
• Free stays in UK
• Cycle to work scheme
• Pension scheme
• And much more…

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