Sales Consultant – Givenchy – MRTW Harrods
Acting as a Givenchy brand ambassador you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.
Job Responsibilities
- Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
- Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
- Introduce additional complementary products targeted to your client and share product knowledge.
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
- Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
- Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
- Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
- Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in store training and educating yourself on all Givenchy product lines.
- Support control and management of stock in line with the guidance from Stock Control colleagues.
Profile & Qualifications
A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred. Experience in selling leather goods with an understanding of craftsmanship and quality is a must. Strong business sense and experience working with retail KPI’s is a must. A genuine interest for fashion and Givenchy as a brand. Hardworking and committed to achieving/exceeding targets. Team player and able to work autonomously. Excellent personal presentation – a Givenchy Brand Ambassador. Strong communication and relationship building skills. Existing clientele network would be a plus. Fluent in English is essential and additional languages are an advantage.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Retail Luxury Goods and Jewelry
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