Hours
Monday to Friday, varied shift pattern between the hours of 6am and 11pm + participation in the on call rota.
Overall Purpose
Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key Responsibilities
- Installation of server, network and storage hardware with associated cabling/patching.
- Perform cabling/patching duties of both copper and fibre for a variety of different client requirements.
- Decommission hardware and prepare for shipping whilst coordinating with third party couriers.
- Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re‑seating network cards and testing cabling.
- Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools.
- Perform audit work for clients cabling and hardware and produce supporting documentation.
- Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies.
- Act as an access host for visitors of our clients to their Data Centre’s.
- Maintain a professional and disciplined approach at all times when working within client Data Centre’s.
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
- Show competency with local policies and procedures of our third-party Data Centre providers.
- Ensure Data Centre’s are in a clean and presentable manor at all times.
- Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business.
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre’s, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.
Skills and Experience Required
- You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance.
- Full UK Driving License and your own personal car is essential for this position.
- Excellent written and verbal communication skills.
- Ability to work well under pressure whilst maintaining attention to detail.
- Well organized and self-motivated with the ability to work alone and as part of a team.
- Willingness to learn with a friendly, professional and flexible attitude.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
#J-18808-Ljbffr…