Homeowner Services Officer

Homeowner Services Officer – Eastleigh – £36,986 per annum – Permanent

We’re currently recruiting for a Homeowner Services Officer to join a well-established Specialist Residential Services team based in Eastleigh on a permanent basis. This is an excellent opportunity for someone with strong leasehold and shared ownership experience to manage a varied portfolio of properties while providing specialist advice and support to customers and colleagues alike.

Key Responsibilities

• Managing a portfolio of leasehold, freehold and shared ownership properties
• Investigating and resolving service charge enquiries
• Handling breaches of covenant and leasehold disputes
• Managing lease extension claims alongside legal teams
• Providing specialist leasehold advice internally and externally
• Supporting assignments, consents, enfranchisement and other leasehold processes
• Delivering a high standard of customer‑focused service

Requirements

• Experience working within leasehold and shared ownership housing
• Strong understanding of leasehold legislation including Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act, Building Safety Act 2022
• Knowledge of service charges, lease extensions, enfranchisement and covenant breaches
• Ability to manage challenging situations calmly and professionally
• Full UK driving licence and access to own vehicle

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