Medical Receptionist

Medical Receptionist – Bramhall & Shaw Heath Medical Group

Closing date: 02 June 2026

Job Summary

We are looking for a warm, organised, and enthusiastic Medical Receptionist to join our busy and welcoming practice. This is a fantastic opportunity for someone who enjoys working with people and thrives in a fast‑paced environment. As the first point of contact for our patients, you’ll play a key role in creating a positive and professional experience, both over the phone and face to face. Ideally, you’ll have some previous reception experience and feel confident juggling multiple tasks while remaining calm and approachable. You’ll be supported by a friendly team and given the opportunity to develop your skills within a professional healthcare setting.

We’re Looking For Someone Who Is

• Motivated and hard‑working
• Friendly, approachable, and patient‑focused
• Professional and reliable
• Flexible and able to multi‑task
• A strong communicator with a positive attitude

Main Duties

• Welcome patients in person and over the phone, providing a warm, professional and reassuring first point of contact.
• Efficiently assist and direct patients to the appropriate healthcare professional or service, ensuring their needs are handled smoothly and courteously.
• Manage patient enquiries confidently and effectively, always delivering a high standard of customer care.
• Support the wider practice team with general administrative assistance as required.
• Promote a positive, friendly and professional image of the practice to patients and visitors at all times, whether face to face or over the telephone.

Key Responsibilities

• Welcome and assist patients and visitors, providing a warm and professional first point of contact.
• Answer incoming telephone calls, documenting and directing them appropriately.
• Book, amend and cancel patient appointments in line with practice procedures to ensure maximum efficiency.
• Be available to work 4 or 5 days per week, with flexibility across varying shift patterns.
• Respond to patient enquiries, liaising with GPs, nurses and other healthcare professionals as needed.
• Ensure all tasks assigned by GPs and administrative staff are completed accurately and in a timely manner.
• Maintain clean, tidy and well‑stocked reception, waiting areas and clinical rooms.
• Process home visit requests and accurately update patient records on the clinical system.
• Use the practice’s online booking and triage system (AccuRx), including:
• Booking patients as advised by the Duty Doctor.
• Supporting patients with online triage queries.
• Submitting requests on behalf of patients where required.
• Monitoring and completing triage requests promptly.

Administrative Duties

• Support all reception and administrative tasks as directed by the practice team.
• Maintain a strong understanding of practice procedures, policies and protocols.
• Ensure all daily tasks are completed and systems are kept up to date.
• Monitor the AccuRx triage system throughout the day.
• Clear and restock rooms after surgeries.
• Complete mandatory training and ensure compliance with GDPR, practice policies and safety procedures.

About You

• Friendly, approachable and professional with strong communication skills.
• Highly organised with the ability to multitask in a fast‑paced environment.
• Confident using computer systems and willing to learn new software.
• Committed to patient confidentiality and high standards of care.
• A flexible and reliable team player.

Person Specification

Essential

• GCSEs (or equivalent) in English and Maths (Grading AC / 94).
• Proven experience in customer service or a front‑of‑house/reception role, ideally within a busy environment.
• Strong IT skills with confidence using computer systems and learning new software.
• A professional and confident telephone manner with the ability to communicate clearly and courteously.
• Excellent written and verbal communication skills with a friendly and approachable style.
• Flexible and reliable with the ability to work additional hours when required.
• Effective time management and organisational skills, able to prioritise tasks in a fast‑paced setting.

Desirable

• Previous experience working in an NHS or primary care setting.
• Knowledge of NHS systems, policies and procedures.
• Experience using clinical IT systems and online consultation or triage platforms (e.g. AccuRx, EMIS or similar).
• An understanding of confidentiality, data protection and information governance within a healthcare environment.
• Ability to work effectively under pressure and manage competing demands.
• Experience of working collaboratively as part of a multidisciplinary team.
• A flexible and adaptable approach to work, with a willingness to undertake training and development.

Working Hours

• Monday: 08:00 – 14:30
• Wednesday: 08:00 – 18:30
• Thursday: 08:00 – 18:30
• Friday: 08:00 – 18:30

Salary and Contract

Permanent, full‑time or part‑time. Salary depends on experience; National Living Wage.

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