Aftersales Apprentice

Responsibilities

• To assist the Training Manager with all aspects of training administration.
• Provide general administration support to the UK Service Team as needed.
• Support the Customer Service Coordinator with the creation of reports relating to dealer KPI’s.
• Assist with the production of weekly and monthly reports relating to CSP initiatives, such as ServiceCards, recalls and any other ad hoc requests.
• Support the assignment of new systems / applications to the UK & Ireland Dealer Networks.

Qualifications

• Must hold the right to work in the UK.
• Minimum GCSE Grade 5 or above (or equivalent) in Maths and English.
• Excellent communication skills.
• Experience in dealing with customers both face-to-face and on the telephone is desirable.
• The ability to work as part of a team is essential.
• Strong attention to detail.
• Knowledge of Microsoft Word, Excel and PowerPoint.

We Offer

• A salary ranging from £16,224 to £25,775.88, depending on your age.
• A working week of 39 hours, Monday to Friday.
• 33 days holiday per year including statutory holidays.
• Life assurance from day one (4 x basic salary).
• A group personal pension scheme with employer contribution increases, based on length of service.
• Private medical insurance.
• Access to the Mercedes Benz car lease scheme.
• An employee assistance and wellbeing program.
• Recognition of employee milestones.
• The opportunity to develop essential business knowledge and experience at the same time as gaining a Level 3 Business Administration qualification.

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