Responsibilities
- First point of contact for existing or potential B2B customers
- Written and phone correspondence with our customers and external partners
- Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
- Adhering to the KPI Service Levels
- Continuous Improvement feedback of the Customer Service Processes
- Data Maintenance in ERP and CRM Systems
- Complaint Management
Qualifications
- Experience in Customer Service
- MS Office and SAP Experience
- Experience in CRM Systems such as Salesforce.com
- Team player
- English & Italian (French or Spanish an advantage)
What we offer
We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with colleagues, a modern and well-equipped office environment, and a positive working atmosphere where your ideas are valued. We provide opportunities to grow and develop your skills, and the chance to contribute meaningfully in an engaging and dynamic setting.
Salary and Benefits
The annual salary for this position is £30,000, plus a performance-related bonus.
Location
Hook office, Hook RG27 9XA. This position is based at our Hook office, and regular on-site presence is expected.
Company
Neutrik (UK) Ltd. Form One, Bartley Wood Business Park, Hook RG27 9XA
Employment Type
Full-time
Seniority Level
Associate
Job Function
Sales, Customer Service, and Distribution
Industries
Appliances, Electrical, and Electronics Manufacturing and Wholesale Appliances, Electrical, and Electronics
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