The role of the Discharge Co‑Ordinator is to support the wards in providing a high‑quality patient focused experience by providing a high level of flexible and reliable administration and operational support in regard to discharge. To assist the ward nurses and doctors in maintaining discharge records and in ensuring discharge processes are appropriate, safe and acted upon in a timely manner. The discharge coordinator will ensure a smooth discharge pathway from hospital to community, optimizing effective bed utilization by ensuring the timely completion of all stages of the discharge plan. S/he compiles, agrees and forwards the regular reporting of DTOC (Delayed Transfer of Care) to Senior Trust Managers, plus ad‑hoc reports as required, and leads for the hospital in the daily DTOC teleconference as required by senior management. This role will support the ward nursing and therapy teams in maintaining key relationships, including senior staff, doctors, nurses and allied health professionals, patients, visitors, Social Services, Primary Care, CCG (Continuing Care group), Immigration, housing and IMCA (Independent Mental Capacity Advocate). Promote a smooth discharge process by concentrating on tasks which directly support and assist the multidisciplinary team with regards to safe and timely discharge of patients. This will include completing discharge planning documentation, communicating with external agencies such as Social Services, patient’s families and carers, arranging appropriate transport and liaising with all members of the Multidisciplinary Team including occupational therapy, physiotherapy, Speech and Language Therapist, Dietitian, Clinical Psychologist and Doctor. Where appropriate provide access to patient homes to outside agencies, accompany patients to their own homes, or accompany patients to appointments with outside agencies. Monitor and chase multidisciplinary team members and external agencies to promote timely and safe discharge to provide optimum and appropriate bed usage and reduce length of stay, and in addition manage more complex discharge issues.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
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