Customer Delivery Driver – Stratford Upon Avon Superstore

Availability Window

Days From time To time Sun 13:00:00 23:00:00 Mon 18:00:00 22:00:00 Wed 18:00:00 22:00:00 Fri 13:00:00 22:00:00 Sat 13:00:00 23:00:00

Pay and Hours

Our Customer Delivery Driver rate of pay starts from £14.18 an hour; this increases to £15.45 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to 12.

Responsibilities

• Ensure the van and trays I use are clean and kept tidy/organised.
• Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.
• Build relationships with colleagues to create team spirit and help make the store the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Act quickly to respond to changing customer needs and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, integrating home and work to maintain a healthy balance.
• Share ideas with my Manager and other colleagues on how we can improve the store for customers.

Qualifications

• A valid UK/EU/EEA driving licence (full or automatic) held for at least 12 months with no more than 3 penalty points.

Candidate Eligibility

Candidates must be over 18 years old.

Equality and Diversity

We are proud to be accredited Disability Confident Leader and remain committed to an inclusive recruitment process.

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