We are seeking an exceptional House Manager to join our opening team at The St. Regis London. As the Manager on Duty, you will represent hotel leadership, oversee all property operations, and ensure that every moment reflects the gracious, anticipatory, and personalised service synonymous with the St. Regis brand.
Key Responsibilities
- Serve as the property’s Manager on Duty, overseeing daily operations and ensuring seamless service delivery
- Maintain strong working relationships with all departments to support operational objectives and expedite the resolution of guest concerns
- Communicate variations from established procedures to relevant departments in a timely manner
- Prepare and distribute detailed MOD reports daily
- Ensure full compliance with hotel policies, brand standards, and operating procedures
- Champion guest satisfaction and continuous improvement during departmental interactions
- Monitor staffing levels to uphold service standards while achieving financial goals
- Review operational and financial data to identify opportunities for improvement
- Act decisively in guest and associate situations to maintain property integrity and wellbeing
- Empower associates to deliver outstanding hospitality and resolve guest issues effectively
- Engage with guests throughout the hotel to gather feedback and elevate service delivery
- Document guest issues using the guest response tracking system and follow up accordingly
- Conduct regular inspections of the property for appearance, safety, staffing, security, and maintenance
- Participate in investigations related to associate or guest incidents as required
- Observe service behaviours and provide constructive feedback to support development
- Ensure fair administration of policies, procedures, and documentation in line with SOPs and LSOPs
- Support emergency response procedures, including escalation of incidents such as fire, theft, or major guest concerns
Core Competencies & Qualifications
We are looking for a poised, articulate, and highly visible leader with a passion for delivering exceptional luxury hospitality at The St. Regis London. You should have:
- Proven experience with 5‑star luxury hotel, ideally within a Forbes Travel Guide and LQA‑audited property
- Exceptional decision making and problem‑solving skills, with a calm and confident presence
- Experience engaging with VIP and high‑profile guests with discretion and emotional intelligence
- A passion for personalised, anticipatory service and flawless execution
Benefits
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub’s exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmes
- Premium e‑learning platform access
- Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
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