Job Information
Job Number: 26065446Job Category: SpaLocation: The St. Regis London, 37 Conduit Street, London, United Kingdom, W1S 2YFSchedule: Full TimeRemote: NoPosition Type: Non-Management
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’, a celebration of London’s pioneering and glamorous lifestyle for the luminaries of the world.
As a Spa Supervisor, you will play a pivotal role in orchestrating the daily operations of the St. Regis Spa. You will support the Spa Manager in guiding the spa team, ensure seamless scheduling, uphold immaculate standards, and curate an atmosphere of calm, luxury, and intuitive service. This is an exceptional opportunity for a polished, organised, and service‑driven professional with a passion for leadership in a luxury wellness environment.
Key Responsibilities
- Support Spa Manager with property information, policy updates, and operational guidance for spa tea
- Respond to guest enquiries regarding services and general hotel information
- Confirm guest details prior to treatments to ensure accuracy and personalised service
- Monitor and manage daily schedules, ensuring punctuality and smooth operational flow
- Promote spa services and retail to enhance guest experience and revenue
- Complete requisitions for products, supplies, and equipment as needed
- Inspect work areas and equipment to ensure adherence to St. Regis standards
- Welcome and acknowledge guests with warmth and professionalism
- Build positive working relationships and support team goals
- Ensure adherence to quality expectations and implement corrective actions when needed
- Uphold company policies, professional appearance standards, and confidentiality
- Support additional operational duties as required
Core Competencies
- Experience in luxury hospitality or spa operations, with at least two years in a related role
- Strong organisational skills and the ability to manage complex schedules
- A polished, confident presence with excellent communication skills
- Leadership capability with a supportive, motivating approach
- Exceptional attention to detail and commitment to maintaining pristine environments
- A calm, composed manner in high‑pressure or fast‑paced situations
- Strong collaboration skills across multiple departments
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub’s exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross‑department training to refine your craft and broaden your expertise
- Expert‑led development programmes
- Continuous learning through structured programmes
- Premium e‑learning platform access
- Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant
- Food & Beverage discounts across Marriott properties
- Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated—birthdays, anniversaries, personal milestones
- Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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