Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?
If so, we’d love to hear from you.
At H&T you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed.
Location: Basingstoke.
Job type: Part‑time – 22.5 hours (3 full days). 6‑month fixed‑term contract.
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offer tailored solutions and ensure they leave with the best possible outcome.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
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