Customer Operations Administrator

Customer Operations Administrator

Start Date: 18th May

Location: Sunderland

Hours: 37 hours per week

Salary: £13.48 per hour

We are recruiting a Customer Operations Administrator. Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service.

Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team.

What We’re Looking For

• Strong customer service skills
• Confidence handling both inbound and outbound calls
• Good IT literacy, including Microsoft Office
• Excellent communication and organisational skills
• Previous customer service experience (not necessarily within a call centre)

Key Responsibilities

• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

Benefits

• Free parking available
• Excellent transport links
• Temporary to permanent opportunity
• Excellent training and development
• Candidates must be fully flexible

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