Microsoft Dynamics 365 Contact Center Architect – A7/A8:

Overview

Elevate your career as a Microsoft Dynamics 365 Contact Center Architect in a permanent hybrid position that promotes innovation and collaboration.

In this role, you will work with Dynamics 365 Customer Engagement (CE), leveraging your expertise to design solutions that enhance customer interactions and drive business success. Candidates who thrive in flexible environments and seek to make a meaningful impact will find this opportunity particularly rewarding.

Responsibilities

• Designing and implementing solutions using Microsoft Dynamics 365 Customer Engagement (CE)
• Collaborating with cross-functional teams to identify and resolve customer needs
• Leading technology initiatives to optimize contact center operations
• Providing technical guidance and best practices to internal teams
• Assessing and integrating new technologies to enhance service delivery

Benefits

Core benefits include a Pension Retirement Savings Plan, 401(K) match, and pension contributions, ensuring your future is secure as you help shape the future of customer service.

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