About the Role
I’m working with a global provider of managed data protection and cyber resilience services who are looking to add an Implementation Engineer to their growing technical delivery team.
This is a hands-on onboarding and deployment role where you’ll be responsible for taking new customers from initial kick-off through to full implementation and handover into steady-state support. You’ll be working across a wide variety of customer environments, supporting the deployment of backup, disaster recovery, and cyber resilience solutions across both on-prem and cloud infrastructure.
It’s a great opportunity for someone who enjoys variety, technical problem-solving, and working directly with customers in a delivery-focused engineering role.
What You’ll Be Doing
- Running customer kick-off calls to initiate implementation projects
- Gathering technical requirements and environment details for deployment
- Preparing, shipping, and deploying hardware/appliance-based solutions
- Configuring and implementing on-prem and hybrid infrastructure components
- Troubleshooting installation and integration issues alongside customers and vendors
- Leading handover / transition-to-support sessions
- Producing and maintaining technical documentation and knowledge base content
- Feeding back improvements to enhance implementation processes and customer experience
What We’re Looking For
- Strong organisational skills and the ability to manage multiple implementations under pressure
- Experience with enterprise backup and recovery tools (e.g. Veeam, Commvault, Rubrik, Veritas NetBackup, Zerto) is highly desirable
- Good understanding of networking fundamentals (IP addressing, DNS, VPNs, routing basics)
- Exposure to virtualisation technologies such as VMware, Nutanix, or Hyper-V
- Familiarity with cloud environments (AWS, Azure, or similar)
- Confident communicator with the ability to engage both technical and non-technical stakeholders
- A proactive mindset with the ability to work independently and problem-solve in customer environments
What’s on Offer
- Hybrid working model (mix of remote and Leeds-based office presence)
- Opportunity to work with enterprise-grade infrastructure and complex customer environments
- Collaborative, supportive technical team environment
- Regular team events and social activities
- Strong focus on development, ownership, and continuous improvement
Additional Information
Working hours: 2pm – 10pm to cover EST Timezone.
Applicants must have the right to work in the UK, as sponsorship is not available for this role.
This is a great opportunity for someone looking to build depth in infrastructure implementation, particularly across backup, disaster recovery, and cyber resilience technologies.
…