Field Support Manager (Data Center)

• The role involves significant communication at all levels internally and externally. Requires a 24×7-hours commitment to participate in the Manager on Duty oncall rotation program.
• Knowledge / hands on experience with relevant OCI system tools and processes
• Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization.
• Full understanding of all related escalation and incident management processes and best practices
• This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory.
• You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
• Able to manage UK/Global project while maintaining day to day activities.

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