About ISI Group
ISI Group is a leading provider of data, research and intelligence focused on the world’s fastest-growing and highest-potential markets. We provide the intelligence and tools that inform confident strategic, investment and risk decisions for our clients worldwide.
REDD Intelligence is part of the ISI Markets product suite alongside CEIC, EMIS and EPFR and delivers unique intelligence, data, research and analysis on emerging markets credit and distressed debt. REDD enables institutional investors to stay ahead of rapidly changing developments across complex, hard-to-track credit situations in high-growth markets, providing differentiated insight that is unavailable through mainstream financial data providers.
For more information visit isimarkets.com
Working for us
ISI is an ambitious and growing group, headquartered in London, with over 750 experts across a network of 20 offices worldwide, serving customers in 70 countries. We ensure that our culture enables our people to have a meaningful and rewarding career chapter with us:
- Stronger Together: You will be part of a collaborative dynamic global sales team of 150 professionals.
- Rewarding High Performance: We offer competitive reward and commission structures as well as quarterly sales awards for our highest performers.
- Inclusive Environment: We believe our diversity is what helps us to win with over 40 nationalities represented amongst our global team.
- Innovation: We value fresh perspectives and expect our people to contribute and share their views.
- Career Growth Opportunities: We invest in our people through ongoing training and have a strong track record of promotion from within.
- Hybrid Working: We promote hybrid working in all of our offices and trust our employees to do their best work irrespective of where they are working.
Key Responsibilities
The Account Manager will be responsible for managing and growing a portfolio of REDD Intelligence clients, ensuring strong engagement, retention and expansion. Acting as a trusted partner to institutional investors, the AM will maximise the value clients derive from REDD’s intelligence platform while proactively identifying and converting upsell and cross-sell opportunities across ISI’s broader product suite.
- Own account performance end-to-end managing a portfolio of institutional clients across asset managers, hedge funds, investment banks, law firms and advisory firms.
- Build strong, multi-threaded client relationships through regular meetings, proactive engagement and consistent follow-through positioning REDD Intelligence as an indispensable partner in clients’ investment processes.
- Drive client retention by ensuring high adoption of REDD Intelligence platforms, alerts, editorial content and research proactively monitoring usage and intervening early to address underutilisation or churn risk.
- Own renewal negotiations with full commercial accountability identifying renewal risk at least 6 months in advance and developing clear strategies to protect and grow NRR.
- Identify and execute upsell and cross-sell opportunities in collaboration with Business Development Managers, leveraging client knowledge and usage data to surface high-probability expansion opportunities.
- Lead discovery to uncover evolving client needs, workflow changes and investment focus areas using knowledge of emerging markets credit and distressed debt to shape conversations and position REDD’s unique intelligence value.
- Deliver product training, onboarding sessions and client workshops to maximise platform adoption and demonstrate ongoing value.
- Serve as the primary point of contact for client queries, coordinating with Editorial, Research and Product teams to resolve issues promptly and maintain high client satisfaction.
- Provide structured client feedback to internal stakeholders to inform product development, content strategy and platform improvements.
- Represent REDD Intelligence at industry events, conferences and client forums particularly across the Asia-Pacific credit and distressed debt community.
- Maintain accurate CRM hygiene and reliable forecasting in Salesforce, with all opportunities updated weekly with next steps, close dates and detailed notes.
Required Skills & Experience
Experience
- 4+years’ experience in account management, client success or relationship management, ideally within financial services, financial data, research or SaaS subscription businesses.
- Demonstrated track record of growing existing accounts, retaining clients and achieving upsell and cross-sell targets.
- Experience working with institutional clients asset managers, hedge funds, investment banks or similar is strongly preferred.
- Familiarity with emerging markets, fixed income, distressed debt or related financial markets is a distinct advantage.
Knowledge & Skills
- Commercially minded with the ability to identify client needs, position value and translate REDD’s intelligence capabilities into measurable business outcomes for investment professionals.
- Excellent communication and presentation skills, able to engage credibly with senior investment professionals, credit analysts and decision-makers at institutional clients.
- Strong organisational skills with the ability to manage multiple accounts, renewals and projects simultaneously without loss of quality or follow-through.
- Analytical approach, comfortable interpreting client usage data and market developments to drive proactive account strategy.
- Proficiency in Salesforce or equivalent CRM and reporting tools.
Personal Attributes
- Client-focused — committed to building long-term, trusted relationships with investment professionals and acting as a genuine intelligence partner rather than a subscription manager.
- Commercially driven — proactively identifies whitespace, re-engages at-risk accounts and prioritises high-ROI expansion opportunities across a complex institutional portfolio.
- Self-motivated and results-driven — proven ability to work both independently and collaboratively in a fast-paced, high-accountability environment.
- Adaptable and resourceful — navigates complex client organisations, multi-stakeholder renewal processes and competing priorities with composure and strong problem-solving skills.
- Genuine interest in emerging markets, credit markets and the global investment intelligence landscape.
Education
- Bachelor’s degree (or equivalent) in finance, economics, business or a related discipline preferred.
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