Additional Information
Job Number 26057447
Job Category Housekeeping & Laundry
Location W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
Schedule Full Time
Located Remotely? N
Position Type Management
About The Role
Reporting to the Executive Housekeeper, the Assistant Housekeeping Manager at W Edinburgh has responsibility for leading the day-to‑day operations of the Housekeeping department, ensuring all talent have the right resources in place to meet the demands of the hotel in both guest bedrooms and public spaces. This is a fixed‑term maternity cover role lasting 12 months.
We are looking for someone who is organized, detail‑oriented and a great people manager.
Responsibilities
- Ensures knowledge and understanding of Health and Safety regulations are up to date.
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check‑outs to prepare work assignments for the team.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper.
- Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.
- Handles guest problems and complaints seeking assistance from the Executive Housekeeper as necessary.
- Ensures the team is trained to meet the hotel’s cleanliness standards.
- Sets a positive example for guest relations.
- Work in collaboration with wider hotel management team to ensure a successful hotel operation.
Qualifications
- A keen eye for detail.
- Strong organization and multi-tasking skills.
- Strong communication skills.
- Previous experience managing a large team.
- Previous experience working in five‑star, luxury hotels.
- A positive mindset.
- A genuine passion for their role.
Benefits
- World‑class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Bonus plan.
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service.
- Company pension scheme.
- Private medical insurance.
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world.
- Discounts for friends and family.
Equal Employment Opportunity Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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