Customer Service Administrator

We’re looking for a proactive Customer Service Administrator join a successful manufacturerand supplier ofa wide range ofproducts for the construction industry.

What you’ll do

• Process orders, call-offs, quotes and customer enquiries (email & phone)
• Liaise with branches, Key Account Managers, Technical and Estimating teams
• Monitor stock, deliveries, shortages and service issues
• Produce accurate weekly/monthly reports and track KPIs
• Flag delays, resolve issues and keep customers informed
• Support continuous improvement of CSO processes

What we’re looking for

• Strong customer service and communication skills
• Highly organised with great attention to detail
• Confident using Excel and producing management reports
• Calm under pressure and able to manage a busy workload
• Self-motivated, team-focused and driven
• Comfortable working with multiple stakeholders and Teams meetings

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