Support Worker – (Recovery) Banbury Lodge

Support Worker (Recovery)

Banbury Lodge, Oxfordshire

£12.71 per hour

43.75 hours per week on rolling 2 week rota

Shifts: 07:30 – 20:00

Week 1: 3 days

Week 2: 4 days

Do you have a passion to help people? Come and work for The UK’s leading Alcohol & Drug Rehab provider. Our mission is to provide high quality, person‑centred, safe and effective treatment. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential.

Join our mission as a Support Worker, at our centre in Banbury Lodge, Banbury, Oxfordshire!

Why Join UKAT as a Support Worker?

• Employee of the Month Scheme – You could receive up to £100 each month!
• Blue Light Card – Enjoy thousands of discounts at your favourite retailers.
• Wellness Programme with BUPA – Your health and well‑being are a priority.
• Free Training and Development – Grow your skills with our ongoing opportunities.
• Birthday Off – Celebrate your special day with an extra day off!
• Company Pension Scheme – Plan for your future with our pension plan.
• Free On‑site Parking – Hassle‑free parking available for our team.
• Employee Appreciation Days – Win prizes and recognition for outstanding contributions.

Our Core Values:

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

Main Responsibilities of the Support Worker:

• Offer advice, information, and support to clients, including referrals for aftercare focused on maintaining an abstinent lifestyle.
• Assist Therapists with risk management plans and reviews.
• Ensure clients follow program rules, supporting the manager in investigating breaches, including substance testing.
• Conduct intakes, assessments, and discharges efficiently.
• Keep accurate client records and maintain databases.
• Facilitate transfers between agencies and services for clients.
• Support clients with medication reminders, conduct audits, and maintain accurate records.
• Work with clients to create recovery plans that are realistic and achievable.
• Help clients attend external appointments in line with their care plans, providing transport support or accompanying them as needed.
• Assist with day‑to‑day operations, helping clients manage practical aspects of daily living such as life skills, housing, and benefits.

Desirable Criteria:

• Strong organisational and time management skills.
• Clear verbal and written communication at all levels.
• Ability to work independently and as part of a team.
• Proficiency in Word, Outlook, and Excel.
• Excellent listening skills.
• Ability to work safely and effectively on your own.
• Strong negotiation and boundary‑setting skills.
• Ability to create and review risk management plans.
• Empathy and a non‑judgemental, calm approach.
• Capacity to handle high‑pressure situations.
• Great customer service skills.

What to Expect from Our Recruitment Process:

• If successful in your initial application, our talent acquisition specialist will contact you to discuss the role further.
• You’ll then be invited for a face‑to‑face interview following a successful phone call.
• After the interview, we’ll inform you of the outcome within 5 – 7 working days.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.

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