Head Technician

Head Technician

Location: Croydon. Salary: £28,419.30 + commission.

Overview of Position

As the Head Technician you will be the most senior technical expert within the store, setting the standard for repair quality, efficiency and customer trust. This hands‑on leadership role combines advanced technical repair capability with coaching and team support.

Responsibilities

• Carry out advanced smartphone and tablet repairs, including complex diagnostics and component‑level work.
• Act as the escalation point for difficult repairs and technical issues.
• Ensure all repairs meet quality standards, turnaround targets and first‑time fix expectations.
• Coach and support technicians to improve performance, skills and consistency.
• Provide feedback, share best practice and support team development.
• Deliver a strong customer experience, including handling complex queries where needed.
• Maintain accurate repair records and system updates.
• Ensure compliance with health, safety, data protection and repair procedures.
• Maintain a clean, organised and ESD‑safe workshop environment.
• Oversee stock, parts usage and workflow to meet demand and minimise waste.

Qualifications

• 3–5 years’ experience repairing smartphones and tablets (Apple, Samsung, Google).
• Advanced repair capability, including diagnostics and troubleshooting.
• Strong technical knowledge across mobile devices.
• Confidence in leading and supporting other technicians.
• High attention to detail and pride in repair quality.
• Ability to work in a fast‑paced retail or service environment.
• Professional, customer‑focused approach.

Helpful Skills / Experience

• Previous experience in a technical leadership or mentoring role.
• Qualification in electronics or device repair (Level3 or equivalent).
• Experience with board‑level or advanced soldering repairs.
• Retail or customer‑facing experience.
• Strong organisational skills and ability to manage workload and stock.
• A proactive mindset with a focus on continuous improvement.

Benefits

• Competitive salary plus commission structure.
• Ongoing training and career development opportunities.
• Company pension and increasing holiday entitlement with service (21 days’ holiday plus 8 bank holidays).
• Opportunities to support or work in other locations.
• A supportive team culture with recognition and rewards.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal‑employment‑opportunity employer and do not discriminate on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

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