In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.
Responsibilities
- Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard
- Offering full customer service support to both caterers and retailers
- Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively
- Communicating clearly to customers, showing empathy and working to build a trusting relationship
- Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
- Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met
- Resolving queries where possible or if necessary, escalating issues to appropriate departments
- Escalating issues to the CST Manager, if appropriate action is not taken.
Qualifications
- Previous experience within a contact or call centre environment would be highly regarded but not essential and full training will be provided.
- Excellent communication skills with the ability to remain calm in stressful situations.
- Ability to plan, prioritise and approach each issue in a structured manner.
- Ability to take ownership of problems through resolutions.
EEO Statement
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
We are proud that Booker is a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com.
Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.
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