Senior Reservations Coordinator
Pay: Up to £31,075.20 per year
Job Description
Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous group reservation booking experience using Opera CLOUD, and are you comfortable multi‑tasking your way through a fast‑paced workload whilst delivering an array of different guest requirements? If yes, we want to hear from you!
The Copthorne Cardiff is preparing for reopening and is looking for a Reservations superstar to take control of all bedroom reservation enquiries and processing (including Group bookings). The ideal candidate must have sufficient knowledge and experience of using the Opera CLOUD PMS and therefore be ready to “hit the ground running” with this system, as they will be responsible for all reservations activities upon commencement of this role in readiness for the reopening.
Key Responsibilities
- Be totally customer focused while following the strategies set by the Revenue Manager / General Manager.
- Accept, process & manage both individual and group reservations to ensure maximum revenue and occupancy.
- Grow the business through proactive selling and effective conversion of all bedroom enquiries.
- Ensure all charges are raised and paid for following established procedures, and ensure accuracy of details on all reservations.
- Be the main point of contact for Groups between the hotel and the client.
- Support front desk operations if required at the request of the Front Office Manager.
- Deal with any guest feedback or requests in a professional and efficient way.
Qualifications
- Previous experience of Opera CLOUD.
- Organisational skills based around administration.
- Excellent time management and communication skills.
- A positive and approachable attitude with a commitment to delivering high quality customer service.
- Ability to work on your own and as part of a team.
- Fluent English both verbally and written.
About The Hotel
Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff‑Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.
Raglan’s Restaurant offers a memorable dining experience, with glorious views over the lake and a menu that offers the very best in local produce. The bar and lounge area provide light meals throughout the day and a selection of beverages. Guests can also watch live sporting events on the big screen televisions.
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For You – Benefits
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme
- and many more!
Additional Information
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Full‑time, Permanent
Schedule
- Day shift
- Monday to Friday
Experience
- Group reservations: 2 years (preferred)
- Using Opera CLOUD: 2 years (preferred)
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