Contact Centre Agent (pensions)

Contact Centre Advisor (16/285) This is an exciting opportunity to join our team of advisors in the Council’s Contact Centre based in Dumfries. The Council’s Contact Centre is the single point of telephone and email contact for customer enquiries to Dumfries and Galloway Council and cover for internal helpdesk. The support provided by the Contact Centre is designed to deliver a consistent system of triage which has established routes to all council departments. The Contact Centre is a high quality, direct service for the public providing advice, assistance and support in a range of council service enquiries. We are seeking individuals who are flexible, team players who can remain calm under pressure and will thrive in a fast-paced working environment. The main responsibilities will be to positively respond to a wide range of enquiries via telephone and email, including dealing with potentially complex internal and external issues. The Council will provide suitable systems, processes and training to support you in this role.  This post is considered as Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007.  The successful candidate will work two days per week within a busy office that provides a service across a Monday to Friday 8:45am to 5:15pm. There is also a possibility of additional hours during staff sickness and annual leave where necessary. With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing.  Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more.  Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions. Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality….