Customer Service Agent

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Salary: GBP26227.5 – GBP26227.5 per annum + pension, bonus scheme

Red Recruitment is recruiting Customer Service Agents in Leeds to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers.

Our client partners with energy and utility providers, helping their customers experiencing financial vulnerabilities. Due to the nature of this role, you should be empathetic with good listening skills.

In order to be successful for this role you must have previous experience dealing with vulnerable customers and a history in utilities.

The salary is £26,227.50 with OTE of £28,200 per annum.

Benefits and Package for a Customer Service Agent

• Salary: £26,227.50 per annum
• Hours: Monday – Friday, hours between 8am – 6pm
• Contract type: Permanent
• Free parking
• Health and wellbeing programme
• Bonus scheme (monthly bonus)
• Internal recognition schemes with financial award
• 33 days annual leave (including bank holidays and your birthday)
• Social events including Summer and Christmas parties
• Support and training provided
• Career progression opportunities

Key Responsibilities of a Customer Service Agent

• Helping customers find a sustainable solution to managing their energy or utility bills
• Helping customers potentially work out an affordable payment plan
• Using a variety of methods, including telephone and digital channels to communicate with customers
• Being a good listener, with a pragmatic and empathetic approach to the customers circumstances

Key Skills and Experience of a Customer Service Agent

• Warm and friendly telephone manner
• Ability to demonstrate strong communication skills
• You will need an empathetic nature with the ability to understand customer needs
• Reliable, trustworthy, discreet and professionalism are key attributes required
• You must have a valid UK driving license and access to your own vehicle

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