Customer Service Agent

We have an exciting opportunity working within the Supply Chain Customer Services team of a global company. Training will be provided as you learn and develop into the role. Customer Service Agents play a key role in our team to manage a range of enquiries within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

Key Tasks And Accountabilities

• Processing orders and taking calls from our customers when needed
• Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
• Enhancing customer service experience wherever possible
• Keeping accurate records and documenting customer service actions
• Managing volumes to achieve daily department SLAs

Experience Required

• Proven work experience in a similar type of role focused on customer service
• Excellent knowledge of management methods and techniques
• Experience working closely with clients and customers
• Experience handling customer issues and complaints professionally and efficiently

Skills Required

• Enthusiasm and proactive attitude
• Complaint resolution expertise
• Work collaboratively with relevant stakeholders
• Organised and efficient
• Resilient and able to work under pressure
• Results and targets focused

Benefits

• Hybrid working model (4 days in the office)
• 27 days holiday plus bank holidays
• Private healthcare cover and life assurance
• Summer Hours
• Free access to employee assistance programme, mental health first aiders, and a wellbeing portal
• Employee networks supporting diversity, inclusion, and wellbeing
• Unlimited training on our Learning and Development portal
• Virtual GP and eyesight vouchers
• Gym membership discount
• Charitable donation matching and 2 volunteering days
• Certified Carbon Neutral company
• Free e-books and audiobooks, newspaper subscriptions and discounts on books
• Subsidised canteen and retail discounts
• Onsite prayer room

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