Senior Property Manager – Short-Let Portfolio (Serviced Apartments)
Location: Central London (Office-based)
Portfolio: 100+ Serviced Apartments
Type: Full-Time
Salary: 33 to 37 K depending on experience
About us
Frankie Says is a boutique serviced apartment operator managing a growing portfolio of design-led short-let properties across Central London.
Our apartments are located in some of London’s most vibrant neighbourhoods, including Soho, Covent Garden, Fitzrovia and surrounding West End areas. We provide high-quality, professionally managed accommodation for both leisure and business travellers.
As our portfolio continues to expand, we are looking for an experienced Senior Property Manager to oversee the maintenance, compliance and operational readiness of our portfolio.
This role sits at the intersection of property management and hospitality, requiring someone who enjoys a fast-moving environment and takes pride in keeping properties operating at the highest standard.
The Role
The Senior Property Manager is responsible for the physical management and performance of our serviced apartment portfolio, ensuring all properties remain compliant, well-maintained and operationally ready.
Unlike traditional residential property management, short-let properties operate at a significantly faster pace due to frequent guest turnover and heavier property usage.
This role requires someone proactive, organised and capable of managing maintenance operations efficiently while coordinating internal maintenance staff and specialist contractors.
You will work closely with our Operations Manager, Reservations & Systems Manager, and in-house maintenance team to ensure the portfolio runs smoothly.
Key Responsibilities
Property Compliance
Oversee regulatory compliance across the portfolio, including:
- Electrical Safety Certificates (EICR)
- Fire Risk Assessments
- Smoke and CO detector compliance
- Short-let licensing requirements where applicable
Maintain a portfolio-wide compliance register, ensuring certifications never expire.
Maintenance Management
Oversee all maintenance across the property portfolio, including:
- Assigning tasks to the in-house maintenance team
- Coordinating specialist contractors where required
- Supervising repair works and installations
- Ensuring quality control of completed works
Build and maintain relationships with reliable contractors, including:
- Appliance technicians
- Fire safety specialists
Ensure contractor pricing remains competitive and transparent.
Maintenance Team Leadership
Manage and coordinate the company’s in-house maintenance team.
Responsibilities include scheduling field visits.
Property Inspections
Plan and conduct regular property inspections, including:
- Quarterly inspections
Damage Claims & Insurance Management
Manage property damage claims and insurance processes, including:
- Supervising repair works
Utility Management
Oversee utilities across the portfolio, including:
- Electricity, gas and water account setup
- Ensuring properties are registered with utility providers
- Resolving billing disputes
Meter readings may be collected by maintenance staff during property visits.
Operational Collaboration
Work closely with the Operations Manager, who oversees guest communications and operational logistics.
When operational issues arise, you will coordinate the technical resolution through maintenance staff or subcontractors, while the Operations team keeps the guest informed.
This role differs from traditional long-term property management.
Because our apartments operate as short-let accommodation with frequent guest turnover, the operational pace is significantly faster.
- Higher usage
The ideal candidate must be comfortable working in a dynamic environment where issues need to be resolved quickly and efficiently.
Working Hours
This is a full-time position with standard working hours of 9:00 am – 6:00 pm, Monday to Friday.
Due to the nature of managing a short-let portfolio operating seven days a week, occasional flexibility may be required outside these hours.
From time to time, the successful candidate may need to:
- Respond to urgent property issues outside normal working hours
- Assist with operational matters requiring immediate attention
- Carry the company phone on a rotational out-of-hours basis
This typically applies only to genuine property emergencies, such as major leaks, heating failures or access issues requiring immediate intervention.
As our operational systems and virtual assistant team continue to evolve, the goal is to reduce out-of-hours involvement wherever possible.
Requirements
We are looking for someone with:
- at least 2 years of property management experience
- strong understanding of UK property compliance regulations
- experience managing contractors and maintenance teams
- excellent organisational skills
- ability to prioritise maintenance issues effectively
- Experience in serviced apartments is highly desirable
Personal Qualities
The ideal candidate will be:
- highly organised
- proactive and solution-focused
- confident dealing with contractors and suppliers
- comfortable working in a fast-paced environment
- detail-oriented with strong problem-solving skills
Systems
Experience with the following systems is helpful but not essential:
- Property management systems (Guesty or similar)
- Maintenance & task platforms (Breezeway or similar)
- Slack for team communication
What We Offer
- opportunity to manage a growing Central London portfolio
- dynamic working environment within a boutique hospitality brand
- exposure to both property management and hospitality operations
Why Join Frankie Says
We are building something different from traditional property management — a design-led, professionally operated serviced apartment portfolio where guests uniquely experience London.
Our goal is to create properties that feel like a home away from home, while maintaining the highest operational standards.
If you are an experienced property manager who enjoys a fast-moving environment and solving complex operational challenges, we would love to hear from you.
This Role Is Ideal For Someone Who
- enjoys working in a fast-paced operational environment
- likes solving practical problems and coordinating repairs
- is confident managing contractors and maintenance teams
- takes pride in keeping properties running smoothly
- is comfortable making decisions and prioritising urgent issues
- enjoys the combination of property management and hospitality operations
You will thrive in this role if you enjoy hands-on property management where no two days are the same.
This Role May Not Be Suitable If
- You prefer a traditional residential property management role with slower turnaround times
- you are uncomfortable working in an environment where maintenance issues may require rapid coordination
- you prefer roles that are strictly 9-5 with no operational flexibility
- you are not confident managing contractors or supervising repair work
- your experience is primarily in sales, business development or serviced office environments
- your background is mainly facilities management rather than residential property management
- you prefer strategic or corporate operational roles rather than hands-on property management
Short-let property management operates at a significantly faster pace than traditional long-term lettings, and this role requires someone who enjoys that dynamic environment.
How to Apply
If you are an experienced property manager looking to work in a dynamic short-let portfolio environment, we would love to hear from you.
Please submit your CV along with a short cover note outlining your relevant experience.
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