Remote Complaint Manager & Customer Experience Lead

Serco is seeking a Complaint Handler Manager to lead the Complaints Team, ensuring high-quality, compliant service management in alignment with DWP guidance. This role emphasizes effective people and performance management, overseeing complaint resolutions and maintaining service quality standards.

Successful candidates will demonstrate strong leadership skills, empathy in handling complex complaints, and a proven ability to meet performance targets. A supportive culture and a commitment to professional development are part of the company’s offering.

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