Student Registry Support Assistant

Job Title: Student Registry Support Assistant

Location: Student & Academic Services, University of Sheffield.

Working arrangement: Full Time (On site), Fixed‑term contract.

Responsibilities

• Respond to student and staff enquiries via face‑to‑face, live chat, telephone and email.
• Provide high‑level customer service, ensuring students are supported at all times.
• Collaborate with colleagues across the Student Registry Service to respond effectively to enquiries.
• Provide information, guidance and advice to students, staff and external enquirers in line with the University’s regulations and the General Data Protection Regulation.
• Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
• Maintain and update student records using University IT systems and databases.
• Attend relevant departmental meetings (Academic Services and Student Registry staff briefings).
• Perform other duties commensurate with the grade of the post.

Qualifications and Experience

• Experience in a front‑facing customer environment providing information and guidance.
• Excellent customer service skills, with experience of responding efficiently and effectively to phone, face‑to‑face and email enquiries.
• Excellent written and verbal communication skills.
• Previous experience of data inputting and processing.
• Proven IT skills, with experience of working with the Microsoft Office Suite (particularly Word and Excel), email and the ability to learn new software.
• Excellent interpersonal skills and the ability to communicate confidently with people from a variety of backgrounds.
• Ability to work effectively and flexibly in a team environment, but also able to work independently, in accordance with departmental objectives and deadlines.
• Strong organisational skills, with the ability to work well under pressure and to tight deadlines whilst maintaining attention to detail.
• Knowledge and experience of the use of electronic student records systems (particularly within Higher Education).
• Awareness of the importance of the General Data Protection Regulation and handling confidential information.

Attributes

• Commitment to the professional behaviours set out in the Sheffield Professional Framework.
• Encouraged to make ethical decisions and embed the University sustainability strategy into work activities wherever possible.

Additional Information

• Grade: 3
• Professional terms: Health and safety policies and safeguarding procedures are part of the role.
• Contract duration: 20/07/2026 – 13/11/2026 (one post) and 20/07/2026 – 02/10/2026 (second post).
• Line manager: Student Fees and Funding Officers, Student Records Assistant, Student Enquiries Advisors.
• Contact for informal enquiries: Emily Harlington, Senior Business Support Officer and PA – e.harlington@sheffield.ac.uk.

Closing date: 14/06/2026

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