CSR – Apprentice

CSR Apprentice: Works alongside the CSR’s, providing internal support to assigned client accounts, completing the Business Administrator Level 3 Apprenticeship, and supporting various functions while interacting with customers.

Responsibilities

• Support the Customer Service team with any/all administrative tasks for the designated customer account to ensure Trident meets customer deadlines.
• Follow Trident generic and customer specific standard working practices (SWP).
• Consider and facilitate the most appropriate communication channels, face to face, email etc.
• Attend and participate in team meetings.
• Able to build positive, functional working relationships with all internal stakeholders.
• Support the development of apprentice team members in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues/challenges with the relevant team members, promoting best practice.
• Recognise process inefficiencies of assigned administrative tasks and suggest recommended improvements to the Client Service Manager.

Qualifications

• Excellent verbal and written communication skills, interpersonal skills and positive attitude.
• Proficiency with Adobe, Microsoft Office365, Power Point, Excel.
• Ability to manage performance via continuous feedback.
• Ability to plan, prioritise and organise workload.
• Problem solving skills.
• Decision making skills.
• Ability to adapt to change in a dynamic working environment.
• Willingness to learn and develop a wide-range of skills.

Benefits

We offer great development and progression opportunities around the Globe, a competitive salary, a benefits package plus hybrid working, an early finish on a Friday and a generous holiday allowance. You will get to work for a company that is proud of who we are, what we do and how we treat our people – and become part of our Trident DNA. We want to develop and train you to stay with us as a permanent member of our team once you complete your apprenticeship.

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