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Retail & Customer Service Support Administrator
Job Reference B0147
Number of Positions:
1
Contract Type:
Permanent – Full Time
Standard Working Pattern:
Monday-Thursday 08:30-17:00 and Friday 08:30-16:00
Competitive
Working Hours:
37
Location:
Cardiff
Closing Date:
13/06/2026
Job Category:
Operations
Company:
Group
Contractual Base:
Cardiff
Job Introduction
Retail and Customer Service Support Administrator – Cardiff
Join a leading utilities company that champions innovation and service excellence. At Last Mile Asset Management and Last Mile Water, part of the Last Mile Group, we’re proud to deliver high-quality solutions across the multi‑utility sector. Our Cardiff team is growing, and we’re excited to welcome a Retail and Customer Service Support Administrator. As a Retail and Customer Service Support Administrator, you’ll support the day‑to‑day operations of customer service and billing across water, wastewater, and heat services, helping us deliver exceptional customer experiences through proactive communication, organisation, and a passion for service. By using your excellent communication skills, verbally and written, you’ll ensure every customer interaction is clear, accurate, and positive, contributing to a seamless customer journey.
What’s in it for you as a Retail and Customer Service Support Administrator?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave.
- 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
- Discretionary bonus
- EV and ULEV salary sacrifice scheme (subject to minimum length of service)
- Cycle to work salary sacrifice scheme
- Up to 7% employer pension contribution
- Life assurance (x4 annual basic salary)
- Refer a friend incentive
- Wagestream
- Employee assistance programme
- Private medical insurance*
- Company sick pay*
Your responsibilities as a Retail and Customer Service Support Administrator:
- Produce accurate water and drainage reports to support new home buyers.
- Proactively identify and onboard new customers using internal and external data.
- Maintain and update a complete, accurate customer database.
- Deliver responsive and proactive communication to customers across calls, emails, and letters, including service updates and operational impacts.
- Support customer billing processes, including commercial billing and aggregated data for incumbents.
- Apply a strong “right first time” approach with problem‑solving, IT skills, and a proactive, customer‑centric mindset.
Experience / Knowledge:
- Understanding of the Water Industry is beneficial and considered an asset.
- Prior experience in handling customer queries with a focus on delivering effective resolutions.
Have you got the drive to go to the Last Mile as a Retail and Customer Service Support Administrator?
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
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