Job Description
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
About The Role
This is a fixed term contract until 31st January 2027, with several possible start dates between June and September.
As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3‑week induction followed by 2 weeks on‑the‑job support.
We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
What You’ll Be Doing
- Respond to consumers in both English and Dutch – spoken and written.
- Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality, and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Why you’re a perfect match
If you can keep cool when LEGO mini‑figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Dutch.
What’s in it for you?
Here is what you can expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by life and disability insurance which provides protection and peace of mind.
- Wellbeing – We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – You’ll qualify for a generous colleague discount from day 1.
- Bonus – You will be rewarded through our bonus scheme when goals are reached and you are eligible.
- Workplace – You’ll be assigned a primary workplace location (office, store, or factory) and our hybrid work policy means an average of 3 days per week in the office.
Location
#CSE1Slough
Equal Employment Opportunity
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.
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