Key Holder – Brighton, East Sussex

The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers., As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands‑on approach to delivering outstanding customer experiences.,

• Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
• Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards.
• Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
• Operational Support: Assist with stock management, health safety compliance, and maintaining cleanliness and hygiene standards.
• Problem Solving: Handle customer concerns, resolve issues efficiently, and elevate when necessary.
• Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
• Sales & Cash Handling: Process transactions accurately and support end‑of‑day reporting.
• Previous experience in a hospitality, café, or retail environment.
• Experience in a supervisory or key holder role is preferred.
• Passion for great coffee, food, and customer service.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Reliable, punctual, and responsible.
• Food hygiene and safety awareness (training provided if needed).

#J-18808-Ljbffr…