Receptionist – Part Time – Portslade Sports Complex

About the Role

We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you’ll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone
• Accurately operate booking, till and membership systems
• Provide up‑to‑date information on centre facilities, classes and promotions
• Maintain a tidy, inviting reception area and ensure high standards of presentation

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team
• Support the delivery of events and activities within the centre
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care
• Participate in relevant training and ongoing professional development

Hours: 15 hours a week, Monday – Sunday (rota basis)

Requirements

We’re looking for someone who is:

• Passionate about delivering outstanding customer service
• Comfortable using till systems and handling cash/card payments
• Able to multitask and remain calm in a busy environment
• A proactive, flexible and reliable team player

Desirable Skills & Experience

• Previous experience in a customer‑facing role in leisure, fitness or community service settings
• Hospitality or Retail experience delivering customer excellence

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and your day‑to‑day spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling
• Company pensionVarious insurance and saving schemes
• Financial advice
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings)
• Fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure

Closing date: 12th June 2026

Salary: up to £10,519 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

#J-18808-Ljbffr…