Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Responsibilities
- Host customers in shop, clearly communicating answers to queries and informing them about our latest promotions.
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Act in the absence of the Shop Manager to ensure smooth shop operations.
- Adapt to different situations while remaining customer-focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
Requirements / What we’re looking for
- Proactive and motivated individual with a passion for achieving results.
- Ability to meet shop goals and targets.
- No previous betting industry experience required; full training will be provided, but attitude counts.
Benefits
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
About the employer
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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