Overview
Start an exciting new chapter in your hospitality career at Hickory’s Smokehouse – We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards! Are you currently an experienced trainer who is bursting with passion, ambition and ready for your next big challenge? Are you driven by developing others? Are you a person that can lead and inspire? In this role, you will be involved in the recruitment and training of our restaurant teams. Your role will embrace our ‘Southern Hospitality’ mindset through leading team trips and help us bring our authentic southern style hospitality to the UK. If you hold the qualities to develop others and deliver personalised top-class service, then you might have the spark we are looking for!
Note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.
Responsibilities
- Essential requirements of a successful Hickory’s Restaurant Trainer:
- Previous training or coaching experience in a similar role within a fast-paced or high-volume restaurant environment.
- Previous experience with project management.
- Ability to work to strict timeframes.
- Overnight stays will be required.
- Love to pass on your knowledge to all team members and guests.
- Ability to motivate, coach, train and develop the team to the Hickory’s standard.
- Passionate about delivering an amazing guest experience and pushing the team to reach their full potential.
- Welcoming, empathetic, and infectious personality.
- The drive to find grey areas, think outside the box and never give up on any team member.
- Ability to evaluate our processes and bring new ideas.
- Open and honest communication skills, with experience of or the ability to give feedback.
- Ability to set and maintain the highest standards.
- Open to travel and flexibility as required by the role.
Benefits
- A package of up to £16.20 per hour including Tip Jar. That’s up to £3.00 per hour in tips.
- Section cross training pay increases.
- 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This increases to 50% with loyal service.
- Be part of the No.1 business in the Top 100 Best Companies to work for in the UK (2022).
- Birthday reward – a meal for you and your friends every year.
- Training and progression opportunities with The Hickory’s Academy.
- Qualification opportunities (Up to A Level and Degree level equivalent).
- Free BBQ / team food and authentic sodas while on shift.
- Christmas Day off work every year.
- Paid occasion days off (e.g., Wedding Day, Kid’s first day at school, moving into your first house, and more).
- Up to £500 refer-a-friend scheme.
- Opportunity to support charitable fundraising activities (Cash for Kids).
- Wellbeing Champions in each restaurant to support you.
- 24-hour access to our wellness programme.
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