Service Assistant x 4 – Bristol
Employer: The National Trust
Location: Bristol, City of Bristol
Salary: 12.75 per hour
Closing date: 23 Jun 2026
We’re looking for a Service Assistant to join us at Tyntesfield to help busy teams throughout our visitor operations.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Experience & Programming Manager, you’ll be part of a team delivering great visitor experiences.
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we’re looking for
- Focused on giving great service to everyone you meet
- A team player, but also happy to work on your own initiative
- Well‑organised and adaptable
- Willing to learn new skills
The package
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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